FAQ
Our couriers are humans and errors happen from time to time. If your order hasn't arrived within 5 business days of the order being placed, please send us an email by clicking here. We pride ourselves on our customer service and would be happy to chase up the status of your order and resolve the situation as quickly as possible. If your order is damaged, grab a few photos of the damage and get in contact with us ASAP.
There is no used by or best before dates on our coffee, because our fresh roasted coffee is best to be consumed within approximately 4 to 6 weeks of the roast date stamped (if stored correctly). Coffee after this time will still be good, but it won't be at its best. We recommend that as a home customer, you work out how much coffee you consume per fortnight and aim to order fortnightly.
We recommend storing the coffee in the bag it was supplied in! It has a one way valve to allow the gas to escape and if it's sealed properly at the top, it shouldn't let air in. It is also best to keep your coffee out of direct sunlight and try to keep it in an area that doesn't have too much temperature variation.
For more information please click here.
SealPod stainless steel capsules are compatible with the Nespresso®* Inissia, U, Pixie, Citiz, Maestria, Lattissima, Essenza, Le Cube and Concept. Sealpod are currently working on other capsule platforms.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds are issued on a case by case basis. Josie Coffee does not accept responsibility for user error whilst ordering.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by clicking here.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by clicking here and send your item to: Josie Coffee, 5/5 Metro Court, Gateshead, NSW 2290
Shipping
To return your product, you should mail your product to:
Josie Coffee, 5/5 Metro Court, Gateshead, NSW 2290
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.